ALL OF YOUR QUESTIONS ANSWERED

  • FAQ

    Do you have a store?

    Nope, we are an e-commerce store but if you happen to have a store and want to have some of

    our products in your store please contact us to discuss wholesale accounts.

     

    Do you ever have sales?

    We often offer discounts to our followers on social media so make sure to like our FB page and

    follow us on Twitter.

     

    How fast will my items ship?

    Items ordered by 2:00 PDT will be shipped on the following business day. We do not ship on

    Federal Holidays but will ship on the following business day.

     

    Can I cancel my order?

    Once an order has been processed we cannot cancel your order.

     

    What if something is wrong with my order?

    If you receive your order and something is damaged or broken please contact us at

    sales@theunknotted.com. Please keep the item in the event that we need you to send it back

    to us. We will make every effort to replace the item in time for your event.

     

    Do you ship internationally?

    At this time we do not accept international orders on our website. But, please contact us at

    sales@theunknotted.com to place your order. We will calculate shipping and send you a

    PayPal invoice for your items. Delivery times are typically 1-2 weeks for international orders.

     

    Do I have to pay sales tax?

    Only California residents are required to pay taxes on purchases.

     

    What if I don’t have a PayPal account?

    PayPal will allow you to check out with a guest account.

     

    How can I contact you?

    You can contact us via email at sales@theunknotted.com.

     

    Do you offer wholesale pricing for retail establishments?

    Yes!  If you would like to discuss wholesale prices for your store please contact us at sales@theunknotted.com.

  • RETURN & SHIPPING

    RETURN POLICY

    Order Cancellation Policy and Return Policy: The Unknotted does not allow orders to be edited or cancelled after submitted. All sales are final and products may not be returned, except as expressly permitted in these Terms of Service. In the event (a) you received the incorrect item or (b) the product was broken, damaged or otherwise inoperable, The Unknotted may, in its sole discretion, provide a refund for the purchase price or allow you to return the product.

  • PRIVACY POLICY

    Privacy Policy

    This privacy policy discloses the privacy practices for The Unknotted. This privacy policy applies solely to information collected by this web site. It will notify you of the following: What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the Information.

     

    Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email In the future to tell you about specials, new products or services, or changes to this privacy policy.

     

    Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information

    transmitted online, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment. Updates Our Privacy Policy may change from time to time and all updates will be posted on this page. Orders We request information from you on our order form. To buy from us, you must provide contact information. This information is used for billing purposes and to fill your

    orders. If we have trouble processing an order, we'll use this information to contact you.We do not collect and store your credit card information when you make purchases through our website. Cookies We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.